Order Cancellation Policy

 

Thank you for placing an order with Nerivanto (Hereinafter Referred To As "We") through our online store. This order cancellation policy explains the rules, application methods, and refund arrangements related to order cancellations, so you can clearly understand the relevant procedures.

1. Eligibility For Order Cancellation

Whether an order can be cancelled is determined based on the time the order was placed and its current processing status.

• If an order is placed within 48 hours and has not yet been shipped, you may submit a cancellation request directly.
• If an order has been placed for more than 48 hours or has already entered the shipping stage, cancellation is no longer available. In such cases, you may wait for delivery and then contact us to request a return and refund. For further details, please refer to the returns and exchanges policy.

2. How To Submit A Cancellation Request

If your order meets the cancellation conditions, you may submit a request using the following steps.

1. First, contact our customer support team by email or phone and provide the required order details, including your order number and payment confirmation.
2. Second, once we receive your request, we will review and process it promptly. After approval, you will be informed of the result at the earliest opportunity, and the refund process will be initiated accordingly.

3. Refund Processing

After an order cancellation request has been approved, refunds will be handled as outlined below.

• Refund Method: The refund will be returned to the bank card used at the time of payment, including Visa or MasterCard.
• Refund Timeframe: Depending on the processing efficiency of different banking institutions, refunds are expected to be credited within 1 to 5 working days.
• If the refund is not received within the expected timeframe, please contact us for assistance. Additional information regarding refunds can be found in the refund policy.

4. Additional Information

All products and related services are provided exclusively through our online store, and no offline sales channels are available. Order outcomes are subject to system records and confirmation by our customer support team.

5. Contact Information

If you have any questions regarding order cancellation, refund progress, or related policies, please contact us through the following methods:

Contact Address: 25 Sniffen Street, Unit E, Norwalk, CT 06851-6182, United States
Customer Service Phone: +1 (631) 560-7558
Customer Service Email: team@nerivanto.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)