Refund Policy

 

Welcome to Nerivanto (Hereinafter Referred To As "We") online store. This Refund Policy explains the applicable scope, request methods, processing procedures, and related information for refunds, helping you clearly understand how refund matters are handled.

1. Policy Applicability

This Refund Policy applies to refund related matters arising after payment has been completed on our website. All products are sold exclusively through online channels, and no offline transactions or services are involved.

2. Situations Eligible For Refund Requests

You may submit a refund request under the following circumstances.

• The order has been canceled in accordance with the applicable cancellation conditions.
• The product has been delivered, meets the relevant return requirements, and the return process has been completed.
• An issue related to order information or payment records has been verified.

Refund eligibility is determined based on the actual order status and verification results.

3. How To Request A Refund

If you wish to request a refund, you may submit your request using the contact details associated with your order. To assist us in processing your request efficiently, we recommend providing the following information.

• Order number.
• Payment record or related confirmation.
• A brief explanation of the reason for the refund request.

We will review and process the request once complete information has been received.

4. Refund Processing Period

After the refund conditions have been confirmed, we will initiate the refund process. The refund processing period is generally between 1 and 5 business days. The actual time for funds to be credited may vary depending on the processing efficiency of the payment channel.

5. Refund Method

Refunds will be issued through the original payment method used at the time of purchase. We do not change the refund route or provide refunds through alternative methods.

6. Refund Status Inquiries

During the refund processing period, if you wish to check the refund status, you are welcome to contact us at any time. We will assist in reviewing the progress and provide updated information.

7. Special Circumstances

If a refund is delayed due to incomplete information, account related issues, or other objective reasons, we will communicate with you promptly and continue the refund process once the issue has been resolved.

8. Policy Updates

We may update this Refund Policy based on operational needs. Any updated content will be published on this page and will take effect from the date of publication.

9. Contact Information

If you have any questions regarding this Refund Policy or specific refund matters, you are welcome to contact us using the details below.

Contact Address: 25 Sniffen Street, Unit E, Norwalk, CT 06851-6182, United States
Customer Service Phone: +1 (631) 560-7558
Customer Service Email: team@nerivanto.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)